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At Sandoz, we value your feedback as we are committed to continuously improving our products and services and providing greater value to our patients, customers and other stakeholders.


Sandoz SA (Pty) Ltd, Reg. No. 1990/001979/07,
Magwa Crescent West,
Waterfall City,
Jukskei View,
Midrand,
2090.

Business Operating Hours
Monday - Friday
8:30 a.m. - 5:00 p.m.

General Enquiries
For all general enquiries related to Sandoz, please contact our customer services team
Tel: +27 (11) 347 6600
Customer Call Centre: +27 (0)861 SANCAL/ 726 225
[email protected]

Medical Enquiries
For all medical enquiries related to a Sandoz product, please contact our medical team
Tel: +27 (11) 347 6600
[email protected]

Adverse Event Reporting
If you experience any adverse events after taking a Sandoz product, please contact our Patient Safety team
Tel: +27 (11) 347 6600
https://www.report.novartis.com/
[email protected]

Quality Complaints
If you would like to report a quality complaint about a Sandoz product, please contact our Quality Assurance team

Tel: +27 (11) 347 6600
Customer Call Centre: +27 (0)861 SANCAL/ 726 225 
[email protected]

ACC® 600
[S1] ACC® 600 (effervescent tablets). Reg. No.: 45/10.3/0229. Composition: Each effervescent tablet contains 600 mg acetylcysteine. ATC Code: R05CB01.
ACC® Oral Solution
[S1] ACC® 20 mg/ml Oral Solution. Reg. No.: 48/10.3/0261. Composition: Each 1 ml of ACC 20 mg/ml ORAL SOLUTION contains 20 mg acetylcysteine. ATC Code: R05CB01.
ACC® 200
[S1] ACC® 200 (effervescent tablets). Reg. No.: 29/10.2.2/0753. Composition: Each ACC 200 effervescent tablet contains: 200 mg acetylcysteine. Pharmacological Classification: A10.3 Medicines acting on the respiratory system – other.
For full prescribing information refer to the Sandoz Professional Information approved by the South African Health Products Regulatory Authority (SAHPRA).

Contact Us
Sandoz SA (Pty) Ltd, Reg. No. 1990/001979/07,
Magwa Crescent West,
Waterfall City,
Jukskei View,
Midrand,
2090.
Tel: +27 (11) 347 6600.
SANCAL Customer Call Centre: 0861 726 225.
Reporting of AEs: 
https://www.report.novartis.com