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Contact us

At Sandoz, we value your feedback as we are committed to continuously improving our products and services and providing greater value to our patients, customers and other stakeholders.

Sandoz SA (Pty) Ltd.
The Novartis Building 
Magwa Crescent West 
Waterfall City 
Jukskei View 
Gauteng 
2090.

Tel: +27 (11) 347 6600 
Customer Call Centre: +27 (0)861 SANCAL/726 225
[email protected]

Business Operating Hours
Monday - Friday
8:30 a.m. - 5:00 p.m.

Adverse Event Reporting

The safety of our products and health and well-being of our patients are our highest priority.
To report an adverse event involving a Sandoz medicine, please contact our pharmacovigilance team.

South Africa

Tel: +27 (11) 347 6600
https://www.report.novartis.com/

You may also report adverse events directly to SAHPRA via the “6.04 Adverse Drug Reaction Reporting Form”, found online under SAHPRA’s publications: https://www.sahpra.org.za/Publications/Index/8.