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Contact us

At Sandoz, we value your feedback as we are committed to continuously improving our products and services and providing greater value to our patients, customers and other stakeholders.

Sandoz South Africa (Pty) Ltd.
The Novartis Building
Magwa Crescent West
Waterfall City
Jukskei View
Gauteng
2090

Business Operating Hours
Monday - Friday
8:30 a.m. - 5:00 p.m.

General Enquiries
For all general enquiries related to Sandoz, please contact our customer services team

Tel: +27 (11) 347 6600
Customer Call Centre: +27 (0)861 SANCAL/ 726 225
[email protected]

Medical Enquiries
For all medical enquiries related to a Sandoz product, please contact our medical team

Tel: +27 (11) 347 6600
[email protected]

Adverse Event Reporting
If you experience any adverse events after taking a Sandoz product, please contact our Patient Safety team

Tel: +27 (11) 347 6600
https://www.report.novartis.com/
[email protected]

Quality Complaints
If you would like to report a quality complaint about a Sandoz product, please contact our Quality Assurance team
Tel: +27 (11) 347 6600
Customer Call Centre: +27 (0)861 SANCAL/ 726 225 
[email protected]